Privacy policy

Last updated: Version 1: 25 September 2025 
 
The privacy of all our visitors and customers is very important to us and we take great care to safeguard it.  

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Your personal information is used in accordance with all applicable laws and regulations that relate to data protection and privacy, including the GDPR. 

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This Privacy policy outlines:

• what personal information we collect

• why we collect this personal information

• how we will use it

• how long we will keep it 

• who else will see it 

• how you can contact us

• Your rights in relation to your personal information that we hold, including your rights to rectify, erase and access your information. 
   

Purpose of processing 

When you complete an online form, we are collecting and processing personal information about you. Personal information includes any information allowing us to identify you as an individual, including, but not limited to, your name, your email address and your telephone number.  This is so that we can respond to you directly about your enquiry, our service or order request. 

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If we only receive partial or incomplete information we may contact you, reminding you to complete your request if you wish to continue. 

We may use your personal information to contact you so that we can ask you to provide feedback on the product or service you have contacted us about. This will help us to develop and improve the products and services we offer to you and other customers. 

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Usage data and use of cookies 

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We may also automatically collect certain information about your interaction with our website. To do this, we may use cookies, pixels and similar technologies. Usage data may include information about how you access and use our website, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with us. 

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Third party information 

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Information about you may be obtained from third parties, including from vendors and service providers who may collect information on our behalf.

This includes: 

Companies who support us and our payment processors This enables processing your payment to fulfil your order and provide you with the product or service you have requested. They collect payment information such as bank account, credit or debit card information and your billing address. the order process will be validated against appropriate third-party databases. This will ensure that Your payment details are not being used without your consent. 

We may email you occasionally with any details of offers, events or exhibitions as they arise. You may decide for these communications to be stopped by opting out or contacting us. 

We do not retain details of any payments, account details or credit/debit card information. We will not pass your details on to any other organisation without your prior consent. 

We may update this Privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version of this notice will be version dated and posted on our website. 

Security and fraud prevention  

We use your personal information to detect, investigate or act regarding possible fraudulent, illegal or malicious activity. The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to us.  

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.  

Warning Using the same password and e-mail address combination for multiple accounts puts your personal data at risk. Should your details be subject to a cyber-attack on another website, this can lead to your personal data being compromised. 

Retaining your personal information 

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. How long we retain your personal information depends on different factors, such as whether we need the information to maintain contact with you, to provide a continuing service or to comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

Your rights 

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You have the right to ask us to: 

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• Confirm what personal information we hold about you  
  and provide you with a copy of that data 

• Remove Your personal information where there is no good reason  
  for us to continue to hold that data 

• Correct any personal information that is inaccurate 

• Stop using your personal information unless we can demonstrate  
  a valid reason, we need to continue to hold that data   

• Stop using your personal information to send you marketing materials 

• Restrict processing by asking us to stop or restrict our  
  processing of personal information. 

• Withdraw consent where we rely on consent to process your personal information, you may have the right to withdraw this consent. 

• Appeal You have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. 

• Managing communication preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. 

We do not discriminate against you for exercising any of these rights.  

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.   

We may ask that you pay a small administrative charge to provide this information to you. We will comply as soon as we are able and will confirm that this has been completed. 

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